Help Desk Management System is a web based and innovative Help Desk System through which you can manage your customers and services. The built in Incident Management can manage all your problem tickets reported. Service Ticket Module can track all the service requests. Using Helpdesk Management System your customer operations are made simple and you can discover a lot of customer satisfactions which can turn your business to success.
Help Desk Management also can be deployed in Saas Cloud which makes it convenient for every client to afford by using pay as you go. For small industries we provide a 10 user based license to explore the usage of our Help Desk System.
Help Desk Management System also provides extensive features on customizing with your organization logo etc. One can also customize the Email templates and SMS templates. Built in SLA mechanism helps to escalate on the SLA's in advance, before the the SLA is breached, which helps organization to track the SLA's against the tickets.
Some of the features of Help Desk Management System are mentioned below.
Help Desk Management Features
Ticketting Module & Auto Creation of tickets
Service Request Module
Product and inventory Warehouse
SLA Module & Escalation.
Customizable Email & SMS Notifications.
Configuration & Settings
Customer Portal for creating & Viewing tickets